FAQ

Frequently Asked Questions

Below you'll find answers to the most common questions you may have about the ViatrisConnect website and other Viatris related information. If you are unable to find the answer you are looking for then please contact us and we will be happy to help.

Q: How can I check stock availability?

Please contact Viatris Customer Services for availability information:

Q: How can I check Creon® stock availability?

Please contact our dedicated Creon® team on 0800 808 6410

    Q: Can we buy directly from Viatris?

    Pharmacies will need to obtain stock via their preferred wholesaler. To check which wholesalers stock our products, contact Viatris Customer Services below:

    Q: How do I order flu vaccines? 

    Our dedicated flu team can be reached on:

    Q: How do I order Clozapine?

    • Stock of Clozaril® (Clozapine) can only be supplied to a pharmacy in the UK if that pharmacy is registered with the Clozaril® Patient Monitoring Service (CPMS)
    • As per the product licence, Clozaril® and Clozapine are not sold to or distributed through wholesalers

    CPMS United Kingdom

    Tel: 0845 769 8269
    Email: cpms@viatris.com
    Fax: 0845 769 8379 or 8541
    Out of hours: 01276 692504 

    CPMS Ireland

    Tel: (01) 662 1141
    Email: cpms@viatris.com
    Fax: (01) 662 5961
    Out of hours: (01) 662 1142

    Q: Who do I contact for flu payments?

    Q: How do I reach your finance team?

    Q: How do I contact your medical information department?

    Q: How do I report an adverse event, missed doses, of licence use or lack of efficacy of a pharmaceutical product? 

    Adverse events should be reported. Reporting forms and information can be found at https://yellowcard.mhra.gov.uk/. Adverse events should also be reported to Viatris at pv.uk@viatris.com

    Q: How do I raise a product complaint? 

    Q: How do I get additional information on your products/patient support material? 

    Please visit the Viatris Medicines section of this website and the Viatris Shop to support you and your patients. If you need any further information or additional patient support, please contact productenquiries@viatris.com with the details of your request or enquiry. Please include your pharmacy/hospital/surgery name and full postal address and we will get in touch with you.

    Q: How can I order an EpiPen® trainer pen?

    Q: How can I order Creon® Micro scoops?  

    Please contact Viatris Customer Services:

    Q: How can I order Creon® pill cases?

    Please contact Viatris Customer Services:

      Q: How do I order Viagra Connect® (Sildenafil Citrate) patient checklist?

      • You can download the Viagra Connect® checklist here

      Please note: It is not a legal requirement to use the Viagra Connect® checklist before dispensing the medicine to customers

      Q: Are your products still supplied in Mylan/Upjohn livery? When will this change to Viatris?

      • Our products are still supplied in Legacy Mylan and Legacy Upjohn/Pfizer livery
      • Viatris is currently developing a schedule to update our livery to Viatris branding in line with other regulatory and compliance commitments
      • This will take place over the next two years

      Q: How do I find contact details of your other affiliates?

      Q: Are your products all FMD compliant?

      On 1st January 2025 the Falsified Medicine Directive (FMD) (and delegated Regulation 2016/161/EU) has been disapplied in the United Kingdom in respect to Northern Ireland.

      While FMD features will remain, the associated serial numbers will no longer be connected to the EMVO EU-Hub.

      UK-NON-2025-00213 January 2026

      Welcome to the Viatris Connect portal for UK healthcare professionals (HCPs) where you’ll find promotional and non-promotional information about Viatris’ portfolio, therapy area materials and professional resources.

      I am a UK healthcare professional